Terms and Conditions

Last updated: March 11, 2025

Please read these Terms and Conditions carefully before using the BFerry online booking service. Your access to and use of the service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.

1. Acceptance of Terms

By accessing or using our service, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access the service.

2. Booking and Reservations

2.1 Booking Process

When making a reservation through our service, you must provide accurate, current, and complete information. Inaccurate or incomplete information may result in the cancellation of your booking.

2.2 Confirmation

A booking is only confirmed when you receive a booking confirmation and reference number from us. Until you receive this confirmation, no contract for transportation has been made.

2.3 Ticket Validity

Tickets are valid only for the date, time, route, and passenger(s) specified at the time of booking. Tickets are non-transferable unless otherwise stated.

3. Fares and Payment

3.1 Fare Conditions

All fares are quoted in the local currency and include applicable taxes unless otherwise stated. Fares are subject to change without prior notice until the booking is confirmed.

3.2 Payment Methods

We accept various payment methods as indicated on our payment page. By providing payment information, you represent and warrant that you are authorized to use the designated payment method.

3.3 Price Discrepancies

In the event of a price discrepancy or error, we reserve the right to cancel the booking and refund the amount paid.

4. Changes and Cancellations

4.1 Changes by Passengers

Changes to bookings may be permitted subject to availability and additional fees. Please refer to our Return and Refund Policy for detailed information.

4.2 Cancellations by BFerry

We reserve the right to cancel trips due to weather conditions, technical issues, or other unforeseen circumstances. In such cases, passengers will be offered alternative travel options or a full refund.

5. Check-in and Travel Requirements

5.1 Check-in Time

We Doesn't require our online booking passengers to checkin on our counter, but passenger must boarding the vessel 10 minutes before the scheduled departure time. Failure to board the vessel on time may result in the cancellation of your booking without refund.

5.2 Travel Documents

Passengers are responsible for ensuring they have all necessary travel documents, including valid identification and any required visas or permits. BFerry is not liable for any issues arising from inadequate documentation.

6. Passenger Conduct

Passengers must comply with all safety instructions and regulations while using our services. BFerry reserves the right to refuse transportation to any passenger who:

  • Is under the influence of alcohol or drugs
  • Behaves in a disorderly, offensive, or dangerous manner
  • Fails to comply with safety instructions
  • Poses a risk to the safety or comfort of other passengers

7. Baggage

Baggage allowances and restrictions are specified during the booking process. Additional fees may apply for excess baggage. BFerry is not responsible for loss, damage, or delay of baggage unless proven to be caused by our negligence.

8. Limitation of Liability

BFerry's liability for death, personal injury, and loss or damage to baggage is limited by applicable maritime and transportation laws. We are not liable for indirect or consequential losses or for any losses arising from circumstances beyond our control.

9. Privacy Policy

Your use of our service is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.

10. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of the service after any changes indicates your acceptance of the modified Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Indonesia, without regard to its conflict of law provisions.

12. Contact Us

If you have any questions about these Terms, please contact us:

  • By email: admin@booking.bferry.com

  • By phone number: +62 821-3853-6699